This Privacy Policy (“Policy”) outlines how We Deliver Mussoorie (hereinafter referred to as “the Platform”, “we”, “our”, or “us”) collects, uses, discloses, protects, and stores personal information of its customers, vendors, and users (collectively referred to as “you” or “the User”) who access or use our website, mobile application, or any services offered through them (“Services”).

By accessing or using our Platform, you consent to the collection and use of your information in accordance with this Policy and the applicable laws of India.

1. Scope and Application

This Policy applies to all personal data collected by the Platform, including data collected through:

  • Account registration and login;
  • Order placement, payments, and delivery tracking;
  • Customer support and feedback forms;
  • Cookies, analytics, and usage tracking on our website or mobile app;
  • Communication through SMS, WhatsApp, phone calls, or emails.

This Policy forms an integral part of our Terms of Service and is binding upon all Users of the Platform.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

  • Full name, age, gender, address, and contact details (phone number, email ID, delivery location);
  • Payment information (UPI, card details, wallet IDs — collected through third-party secure gateways only);
  • Prescription details for pharmacy orders (where applicable);
  • Government-issued IDs if required by law for specific services (e.g., KYC verification).

2.2 Transactional and Log Data

  • Order history, cart details, payment confirmations, and delivery preferences;
  • Device identifiers, IP address, browser type, OS version, and location data (for service optimization).

2.3 Cookies and Tracking

We use cookies and analytics tools to:

  • Improve site performance and user experience;
  • Personalize recommendations and offers;
  • Prevent fraud and misuse.

Users may disable cookies in browser/app settings, though some features may not function properly thereafter.

3. Purpose of Data Collection

Your data is collected and processed for the following legitimate business purposes:

  1. To verify your identity and enable account access;
  2. To process and deliver orders efficiently;
  3. To communicate order updates, delays, or cancellations;
  4. To handle complaints, support requests, or feedback;
  5. To improve Platform functionality, security, and content;
  6. To send promotional or informational messages (only where you’ve consented);
  7. To comply with legal obligations, tax, and audit requirements;
  8. To prevent, detect, and investigate fraud, misuse, or illegal activity.

4. Data Retention

We retain your personal data only for as long as:

  • Required to fulfill the purposes outlined above;
  • Required by applicable laws, taxation, and regulatory authorities;
  • Necessary to resolve disputes, enforce our agreements, and protect our rights.

Once the retention period lapses, data is securely deleted or anonymized.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, data may be shared with:

  • Authorized Vendors and Service Partners: for order fulfillment, payments, and logistics.
  • Third-Party Payment Gateways: for secure payment processing (they are independently responsible for compliance).
  • IT and Cloud Service Providers: for hosting, data backup, and analytics.
  • Legal or Government Authorities: where required by law, court order, or regulatory demand.

All third-party processors are contractually bound to maintain confidentiality and use your data strictly for agreed purposes.

6. Data Security

We implement strong administrative, technical, and physical safeguards to protect your data, including:

  • SSL encryption for data transmission;
  • Limited employee access on a need-to-know basis;
  • Regular vulnerability assessments;
  • Secure storage on encrypted servers.

Despite our best efforts, no online system is entirely immune from risks. By using the Platform, you acknowledge and accept such inherent risks.

7. User Rights

In compliance with the Digital Personal Data Protection Act, 2023, you have the right to:

  1. Access your personal data held by us;
  2. Request correction or updating of inaccurate data;
  3. Withdraw consent for specific data processing activities;
  4. Request deletion of your data, subject to legal retention requirements;
  5. Lodge grievances with our Grievance Officer.

Requests can be made in writing to the Grievance Officer (details below). Identity verification may be required before processing requests.

8. Grievance Redressal

For any data-related concerns or grievances, please contact:

Grievance Officer
We Deliver Mussoorie
Email: [insert email]
Address: [insert office address]
Response Time: Within 15 working days from the date of receipt.

9. Communication and Marketing

By using our Platform, you consent to receive essential communications (order status, payment confirmations, delivery alerts).
Promotional or marketing communications are sent only with your explicit or implied consent, and you may opt-out anytime via the unsubscribe link or by contacting customer support.

10. Third-Party Links

Our Platform may contain links to external websites or applications operated by third parties.
We are not responsible for their content, privacy practices, or data handling procedures. Users are encouraged to review those third-party privacy policies before interacting with them.

11. Children’s Privacy

Our Platform and Services are not intended for minors under 18 years.
We do not knowingly collect or process data from minors. If such data is inadvertently collected, it will be promptly deleted upon notification.

12. Jurisdiction and Governing Law

This Policy shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject exclusively to the courts of Mussoorie, Uttarakhand, irrespective of the User’s location.

13. Changes to this Policy

We reserve the absolute right to modify or update this Privacy Policy at any time without prior notice.
The revised Policy will be effective from the date it is posted on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.

14. Acknowledgement

By accessing, registering, or using the Platform, the User acknowledges that they have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of their data as set out herein.